Pets at Home Axminster - Axminster

Address: West St, Axminster EX13 5NX, United Kingdom.
Phone: 1297631796.
Website: petsathome.com
Specialties: Pet store.
Other points of interest: Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 517 reviews on Google My Business.
Average opinion: 4.5/5.

📌 Location of Pets at Home Axminster

Pets at Home Axminster West St, Axminster EX13 5NX, United Kingdom

⏰ Open Hours of Pets at Home Axminster

  • Monday: 9 am–7:30 pm
  • Tuesday: 9 am–7:30 pm
  • Wednesday: 9 am–7:30 pm
  • Thursday: 9 am–7:30 pm
  • Friday: 9 am–7:30 pm
  • Saturday: 9 am–7 pm
  • Sunday: 10:30 am–4:30 pm

Introduction

Nestled in the heart of Axminster, a charming market town in Devon, United Kingdom, lies Pets at Home Axminster, a pet lover's paradise. This store, part of the renowned Pets at Home family, is dedicated to providing an extensive range of pet care products, advice, and services to ensure your furry, feathered, or scaly friends receive the best possible care. With a commitment to exceptional customer service and a passion for pets, Pets at Home Axminster has become a go-to destination for pet owners in the area.

Main Services

  • Pet Supplies: The store offers a vast array of pet supplies, from food and treats to accessories and toys, catering to various pets such as dogs, cats, small animals, birds, fish, and reptiles. Brands range from popular favorites to niche, high-quality options, ensuring there's something for every pet's needs and preferences.
  • Pet Care Advice: The knowledgeable and friendly staff at Pets at Home Axminster are always on hand to provide expert advice on pet care, nutrition, and behavior. Whether you're a first-time pet owner or an experienced pet parent, their assistance can help ensure your pet leads a happy and healthy life.
  • In-Store Services: The Axminster location offers several on-site services to make pet ownership more convenient. These include:
    • Grooming: The store's Grooming Salon provides professional grooming services for dogs, ensuring they look and feel their best. Services range from baths and nail clipping to full-body grooming and styling.
    • Pet Passport Clinic: Pets at Home Axminster hosts a Pet Passport Clinic, where you can obtain the necessary vaccinations and certificates for your pet's travel abroad. The clinic is run by a qualified vet, ensuring your pet's health and safety are prioritized.
    • Pet Insurance: The store offers pet insurance services, providing peace of mind and financial protection for your pet's health and well-being.
  • Adoption Center: Pets at Home Axminster is home to an Adoption Center, where you can find a variety of pets in need of loving homes. By adopting, you're not only giving a pet a chance at a happy life but also supporting local animal charities and rescue organizations.

Location and Access

Pets at Home Axminster is situated at West Street, Axminster EX13 5NX, United Kingdom, in the heart of the town center. This prime location makes it easily accessible for residents and visitors alike. The store is conveniently located near several popular amenities, such as cafes, shops, and the historic Minster Church of St. Mary the Virgin.

For those traveling by car, the store benefits from nearby parking options. The Axminster Market Car Park, which offers both short and long-stay parking, is just a short walk away. Additionally, the store has a wheelchair-accessible car park on-site, ensuring accessibility for all customers.

Public transportation is another convenient way to reach Pets at Home Axminster. The store is located close to several bus stops, served by Stagecoach South West and other local bus operators. Axminster railway station is also nearby, with services running to and from major cities like Exeter and London.

Featured Characteristics

  • Wheelchair Accessibility: Pets at Home Axminster is committed to ensuring all customers can shop comfortably and safely. The store is wheelchair accessible, with a ramped entrance and wide aisles, allowing easy navigation for customers with disabilities or mobility impairments.
  • In-Store Pickup and Delivery: To make shopping even more convenient, the store offers both in-store pickup and delivery services. When ordering online, you can choose to pick up your items at the Axminster store or have them delivered directly to your doorstep.
  • NFC Mobile Payments: Pets at Home Axminster accepts a variety of payment methods, including NFC mobile payments. This allows customers to pay using their smartphones or wearable devices, providing a quick and secure checkout experience.
  • Community Involvement: The store actively engages with the local community, hosting events and supporting local charities and organizations. These efforts help foster a sense of belonging and strengthen the bond between Pets at Home Axminster and its customers.

Practical Information

  • Opening Hours: The store is open throughout the week, with varying hours on weekdays, Saturdays, and Sundays. Opening hours may be subject to change, so it's always a good idea to check the store's website or contact them directly for the most up-to-date information.
  • Contact Information:
  • Social Media: Follow Pets at Home Axminster on social media for updates on promotions, new products, and local events. You can find them on Facebook, Instagram, and Twitter.

Positive Aspects from Reviews

Pets at Home Axminster has received numerous positive reviews from satisfied customers, with an average rating of 4.5/5 on Google My Business. Some of the most praised aspects include:

  • Excellent Customer Service: Many customers commend the store's friendly, helpful, and knowledgeable staff, who go above and beyond to provide exceptional service and expert advice.
  • Wide Range of Products: Customers appreciate the store's extensive selection of pet supplies, catering to various pets and their unique needs.
  • Convenient Location: The store's central location and easy access by car and public transportation make it a convenient shopping destination for pet owners in the area.
  • Support for Local Charities: Several customers mention the store's support for local animal charities and rescue organizations, highlighting their commitment to giving back to the community.

Pets at Home Axminster's dedication to providing outstanding customer service, an extensive range of pet supplies, and a commitment to supporting local causes have all contributed to its reputation as a go-to destination for pet owners in Axminster and the surrounding areas.

❓ Frequently asked questions about Pets at Home Axminster

What kind of pets can I find supplies for?

The store offers supplies for dogs, cats, small animals, birds, fish, and reptiles.

Can I get my dog groomed at the store?

Yes, the store has a Grooming Salon for dogs.

Does the store offer pet insurance?

Yes, pet insurance services are available.

How can I adopt a pet from the store?

Visit the in-store Adoption Center to find and adopt pets in need of loving homes.

Is the store wheelchair accessible?

Yes, there is a wheelchair-accessible car park on-site.

👍 Reviews of Pets at Home Axminster

Pets at Home Axminster - Axminster
sl
5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Pets at Home Axminster - Axminster
Guy S.
1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Pets at Home Axminster - Axminster
Louis H.
5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Pets at Home Axminster - Axminster
Chloe M.
5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Pets at Home Axminster - Axminster
Martin M.
5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies

Pets at Home Axminster - Axminster
Adrian W.
5/5

Great place to visit, staff are very friendly and helpful. Good stock and choices. Clean and tidy store.

Pets at Home Axminster - Axminster
Jerry F.
4/5

Do you have everything you can imagine needed for pets. I didn't give them 5 stars because the car park space so limited.

Pets at Home Axminster - Axminster
Mike V. P.
5/5

Great service, very polite and helpful friendly staff