Tiles Direct - Bangor

Tiles Direct: Your Premier Flooring Destination in Bangor, Northern Ireland

Nestled in the heart of Bangor, Northern Ireland, Tiles Direct has established itself as a premier destination for all your flooring needs. Situated at 69 Dunlop Commercial Park, this family-owned business has been serving the local community and beyond for over two decades, providing an unparalleled selection of high-quality tiles, wood, laminate, and vinyl flooring options.

Main Services

• Tile Showroom: Tiles Direct boasts an extensive showroom, showcasing a vast array of tiles in various materials, colors, and styles. From classic ceramic and porcelain to luxurious natural stone and contemporary mosaics, their collection caters to every taste and budget.
• Wood and Laminate Flooring: The store specializes in supplying a diverse range of wood and laminate flooring options, including engineered and solid wood, laminate, and luxury vinyl tiles. Their knowledgeable staff can guide you through the selection process, ensuring you find the perfect fit for your space.
• Flooring Accessories: In addition to their core products, Tiles Direct also stocks a comprehensive range of flooring accessories, such as adhesives, grouts, tools, and cleaning products, to ensure a hassle-free installation experience.
• Design Consultation: The team at Tiles Direct pride themselves on their exceptional customer service. They offer expert design advice and can help you visualize your new flooring in your space, ensuring it complements your decor and enhances your home's overall aesthetic.
• Delivery and Installation Services: To make your shopping experience even more convenient, Tiles Direct offers a local delivery service and can also arrange professional installation for your new flooring.

Location and Access

Tiles Direct is situated at 69 Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, United Kingdom. The store is conveniently located just off the A2 Bangor dual carriageway, making it easily accessible by car. Public transportation is also an option, with the nearest bus stop, Balloo Road, just a short walk away.

For those traveling by car, there is ample parking available on-site, including a wheelchair-accessible parking space. The store itself is also wheelchair-accessible, with a dedicated entrance for customers with mobility impairments.

Featured Characteristics

• Family-owned Business: Tiles Direct is a proud family-owned and operated business, which means they understand the importance of building strong, long-lasting relationships with their customers. Their commitment to exceptional customer service sets them apart from larger corporations.
• Wide Range of Brands: The store carries an extensive selection of products from leading manufacturers, ensuring you have access to the best-quality flooring options on the market. Some of the brands they stock include Amtico, Karndean, Quick-Step, and many more.
• Competitive Pricing: Tiles Direct offers competitive pricing on all their products, making it easy to find high-quality flooring options that fit within your budget. They also regularly run special offers and promotions, allowing you to save even more on your purchase.
• Expert Advice: The knowledgeable and experienced team at Tiles Direct is always on hand to offer guidance and advice on selecting the perfect flooring for your space. Whether you're looking for advice on design trends, maintenance, or installation, their expertise ensures you make an informed decision.

Practical Information

• Opening Hours: The store is open Monday to Friday from 9:00 AM to 5:30 PM, and on Saturdays from 9:00 AM to 4:00 PM. They are closed on Sundays to allow their staff to rest and recharge.
• Contact Information: You can reach Tiles Direct by phone at 2891225665 or visit their website at tilesdirectni.co.uk for more information about their products and services.
• Payment Methods: The store accepts various payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring a convenient and hassle-free checkout experience.

Positive Aspects from Reviews

With an average rating of 4.4/5 from 51 reviews on Google My Business, Tiles Direct has consistently received high praise from its customers for several aspects of their business:

• Exceptional Customer Service: Many customers have commended the friendly and knowledgeable staff at Tiles Direct, highlighting their professionalism and willingness to go the extra mile to ensure customer satisfaction.
• Wide Selection of Products: Customers have praised the extensive range of tiles, wood, laminate, and vinyl flooring options available at the store, making it easy to find the perfect flooring for their space.
• Competitive Pricing: Several customers have highlighted the competitive pricing and regular promotions offered by Tiles Direct, allowing them to find high-quality flooring options that fit within their budget.
• Ease of Shopping: The store's convenient location, ample parking, and wheelchair accessibility have all been mentioned as positive aspects of the shopping experience at Tiles Direct.

In conclusion, Tiles Direct has established itself as a leading destination for flooring solutions in Bangor, Northern Ireland. With their extensive product range, competitive pricing, and exceptional customer service, it's no wonder they have earned such high praise from their customers. Whether you're looking to update your bathroom with stylish tiles, renovate your kitchen with durable laminate flooring, or transform your living space with luxurious vinyl, Tiles Direct is the perfect place to start your journey to the perfect floor.

❓ Frequently asked questions about Tiles Direct

👍 Reviews of Tiles Direct

Max W.

1/5

I ordered tiles from this store, but my experience was disappointing. On my first visit to pick them up, I received a broken box, so I had to wait for a new delivery. Of course the job then had to be postponed. Once the job was done, I had a full unopened box left over and hoped to return it for a refund. However, they refused, pointing to a small refund policy notice taped to the wall. Their only advice was to sell the extra box on Facebook Marketplace—not exactly helpful.

Peter M.

5/5

Fantastic and friendly professional service - from helping us pick out the tiles to ordering them in very quickly to fit in with the tiler. Competitive price too! Will definitely use Tiles Direct again in the future.

Alice G.

5/5

Really great selection in store - we ordered some lovely vinyl flooring and tiles for our kitchen backsplash and Aaron was kind, helpful and patient with us while we made our decision. Products are really super quality and great value, totally recommend.

James M.

1/5

Unfortunately I cannot recommend albeit we did not buy tiles. We opted for the laminate flooring which was on sale and purchased 8 boxes for £240. We could not get them laid properly as the boards kept lifting and after having to write off two boxes I purchased two further boxes costing £57. We employed a joiner who found the same issue. We called on Sunday and we’re advised that the employee was on his own and to call in person on Monday. The joiner and I went to the store on Monday and the staff member we initially dealt with said the flooring was as it should be despite the fact it did not lock and lifted at a hands touch he dismissed us stating we weren’t listening. Another staff member attended to us and did listen he stated that if we weren’t happy he would refund me 6 boxes. I opted for this as the floor was never going to be right in our house. I received £145 back and no mention of a 20% wastage fee which of course is on the invoice once I called back to query. I went round the back to leave the wood back to find the first employee that had dismissed us on the forklift apparently he was to help me with the wood. He disappeared into the warehouse and did not come back out despite seeing me I was left to sort the wood myself and left it beside the skip! Very disappointing as I have lost nearly half of the original cost and have no floor plus left feeling frustrated at the poor customer service from one particular staff member. Myself nor the joiner would use again.

My H. R. (.

1/5

Called in to the store a few weeks ago. Firstly We were not greeted by any staff members when we walked in. Myself an my friend were walking around looking at your products and disguising ideas. once we found the flooring we liked we then had to go find a staff member who was sitting at a desk his name was Phil. I asked Phil if he could please give his advice on prices & sizing ect for the flooring I wanted to be told it wasn’t available, so asked if he could recommend a floor similar to the one I’d chosen, I can tell you now I have never came across a more arrogant, unhelpful, rude sales person in my life. Your staff member Phil just couldn’t be bothered and walked away on a few occasions without offering his help or advice. There was in my option no reason for this as the store was not busy in fact there was no other customers in the store at the time. . I will never set foot inside Tiles direct again, this man is clearly in the wrong job!! Disgraceful behaviour!

Kirsten B.

1/5

Initially very helpful when they want your business but forget it in the aftersales. After THEY recommend the number of tiles for the bathroom size measurements that were provided Bangor Tiles Direct refuse to refund on 2 boxes of returned tiles. They stated, although they still stock the exact same tiles, they could not refund as my tiles can from a different batch and were in a different box therefore I could not get a refund. Won't be back and recommend you steer clear.

Cherub X.

5/5

Professional, helpful and informative. Also great range of stock of laminate and wooden flooring. They are also great at not disapointing due dates for delivery unlike some other Bangor wooden store floor I know of! Won't hesitate to use them again.

Cynthia W.

5/5

Having visited 3 other tile outlets in Bangor to purchase tiles for my fireplace hearth I found a lack of interest in trying to resolve my problem and can only assume that the job was too small. That is until I called into Tiles Direct and spoke to Pat. He offered several suggestions making it clear what I needed for the job and was quick to show suitable samples. I purchased a modern tile which is fireproof and am delighted with the finished job. My problem was easily resolved due to Pat's interest as well as his efficiency and helpfulness. Don't waste time going to other tile outlets just visit Tiles Direct and you won't be disappointed.