Citizens Advice County Durham - Durham

Introduction to Citizens Advice County Durham

Citizens Advice County Durham, situated at 54A North Road, DH1 4SF, United Kingdom, is a vital community resource offering free, confidential, and impartial advice and support to residents of County Durham. This local branch of the national Citizens Advice charity is dedicated to helping people manage their money, resolve their legal issues, and understand their rights and responsibilities.

Main Services

• Money and Debt: Citizens Advice County Durham offers expert advice on managing money, budgeting, debt, and benefits. They can help with a range of issues, including universal credit, tax credits, and council tax.
• Housing: The service provides support with housing problems, including homelessness, renting issues, and mortgage difficulties.
• Employment: Citizens Advice County Durham offers advice on employment rights, redundancy, and issues with employers. They also help with job searching and training opportunities.
• Relationships and Family: The service supports individuals with issues related to relationships, separation, divorce, and child custody.
• Consumer Rights: Citizens Advice County Durham assists with consumer problems, such as faulty goods, mis-selling, and scams.
• Health and Disability: The service helps with issues related to health, disability, and carer's rights.

Location and Access

Citizens Advice County Durham is conveniently located in the center of Durham, with easy access to public transportation. The nearest train station, Durham, is approximately a 10-minute walk away, and several bus routes stop nearby on North Road. There is no on-site parking, but there are several public car parks within a short walking distance.

For those with mobility issues, the service is fully wheelchair-accessible, with a ramp leading to the entrance and a lift providing access to all floors. Staff are trained to support individuals with additional needs and can arrange appointments in alternative locations if required.

Featured Characteristics

• Free and Confidential: Citizens Advice County Durham's services are free, and all advice is provided in confidence.
• Impartial and Independent: The service is non-judgmental and offers advice based on individual circumstances, without bias.
• Volunteer-Driven: Many of the staff at Citizens Advice County Durham are volunteers, who generously give their time to support the local community.
• Multilingual Support: The service offers support in multiple languages and can arrange interpreters if required.

Practical Information

• Contact Information:
  • Address: 54A North Rd, Durham DH1 4SF, United Kingdom
  • Phone: 8082787821
  • Website: citizensadvicecd.org.uk
• Opening Hours: Monday to Friday, 9:30 AM to 4:30 PM (Appointments may be available outside these hours)
• How to Get Help:
  • Over the phone: Call 0808 278 7821
  • In person: Visit the office at 54A North Rd, Durham DH1 4SF
  • Webchat: Use the webchat service available on the Citizens Advice County Durham website
  • Self-help online: Visit the national Citizens Advice website for online guides and tools

Positive Aspects from Reviews

Citizens Advice County Durham has an average rating of 4/5 on Google My Business, with 35 reviews. Many positive aspects are highlighted in these reviews:

• Dedicated and Supportive Staff: Several reviewers commend the staff for their kindness, patience, and expert advice, mentioning that they feel supported and understood during their interactions.
• Accessible Service: Some reviewers praise the service for its accessibility, both in terms of location and the flexibility of appointments.
• Positive Outcomes: Many reviewers report that they have benefited from the advice and support received, leading to positive outcomes in their personal and financial situations.

❓ Frequently asked questions about Citizens Advice County Durham

👍 Reviews of Citizens Advice County Durham

brian T.

1/5

Travelled some 25 miles as advertised open Friday 10am-1pm. Arrived at 11-30 to find it had moved across the street. Went there and….. closed. National phone line said no one was available. Not happy.

Paul L.

1/5

Open three hours two days a week and when they're available you can't see an adviser. Useless.

ΕΛΕΝΗ ?.

5/5

Everybody in this CAB do their best to help!

Michael R.

5/5

Used them once a long time ago and they were excellent, helped me out when I needed it most.

Hayley _.

1/5

Awful wait times, waited for an hour and a half still hadn't seen anyone. Just had to up and go, beyond stupid. No warning of how long the time would be.

John R.

5/5

Very Helpful Service from Knowledgeable Staff. Very busy and popular venue. Appointments recommended.

ODAY A.

5/5

Excellent friendly and supportive staff. I am grateful to them.

Barry

5/5

Excellent team their a great help when you need help with anything