Royal Mail Group Ltd - Ellesmere Port

Introduction to Royal Mail Group Ltd

Main Services

• Postal Services: Royal Mail Group Ltd offers a wide range of postal services, including letter and parcel posting, business postal services, and specialist services such as courier and express delivery.
• Shipping: The company provides shipping solutions for individuals and businesses, including parcel delivery, freight forwarding, and supply chain management.
• Post Office Services: Royal Mail Group Ltd operates post offices across the UK, offering a range of services including money sending, bill payments, and passport photography.
• Business Services: The company provides business-focused services, including business postal services, business bank accounts, and business loans.
• Specialist Services: Royal Mail Group Ltd offers specialist services, including courier and express delivery, freight forwarding, and supply chain management.

Location and Access

• Neighborhood: Ellesmere Port is a charming town located on the Wirral Peninsula in Cheshire, England.
• Transportation: The town is well-connected to Liverpool, Manchester, and other major cities in the UK by road, rail, and air.
• Parking: The company has a wheelchair-accessible car park, making it easy for customers with mobility issues to park and access the premises.
• Entrance: The company's entrance is wheelchair-accessible, ensuring that all customers can easily enter the premises.

Featured Characteristics

• Rich History: The company has a rich history dating back to 1516, making it one of the oldest postal services in the UK.
• Reliability: Royal Mail Group Ltd is renowned for its reliability, with a strong track record of delivering packages and letters on time.
• Customer Service: The company is committed to providing excellent customer service, with a team of friendly and knowledgeable staff available to assist with any queries or concerns.
• Environmentally Friendly: Royal Mail Group Ltd is committed to reducing its environmental impact, with a range of initiatives in place to reduce carbon emissions and promote sustainability.

Practical Information

• Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom
• Phone: 3457740740
• Website: jobs.royalmailgroup.com
• Hours of Operation: Monday to Friday, 9am to 5pm
• Bank Holidays: Closed on Bank Holidays

Reviews and Opinions

• Positive Aspects:
• Convenient Location
• Friendly Staff
• Reliable Services
• Negative Aspects:
• Delays in Delivery
• Long Queues
• High Prices

❓ Frequently asked questions about Royal Mail Group Ltd

👍 Reviews of Royal Mail Group Ltd

Ben P.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷 Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see. But hey ho I will have to live with it..... THANKS ROYAL MAIL LEARN TO READ PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign. Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Greg B.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter. It needs to be open later, so people who work can actually come & collect their items.

Del M.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

carrie R.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Liv R.

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Gillian H.

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!! My security was of no importance to him. He was utterly rude and a total mysogenist. Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area? This notice is for my security

Daniel N.

1/5

Awful service. They deserve 0 star. I don’t know why these guys are still in operation. Worse delivery service ever. *Always delivering my mail to another address… *1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Chris M.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.