AWD-IT Gaming PC (ADMI Ltd) - Newcastle

Introduction

AWD-IT Gaming PC, based at Unit 2 Rosevale Business Park in Newcastle under Lyme, United Kingdom, is a renowned retailer specializing in high-performance gaming computers. As part of ADMI Ltd, the company has built a strong reputation for providing top-tier gaming PCs tailored to meet the diverse needs of its customers.

Main Services

• Custom Gaming PC Builds: AWD-IT's specialty lies in creating bespoke gaming PCs. Their expert team works closely with customers to understand their gaming requirements and budget, resulting in powerful, personalized gaming rigs.
• Pre-Built Gaming PCs: For those seeking immediate gratification, AWD-IT offers a range of pre-built gaming PCs, each designed to deliver exceptional performance in popular games. These systems are categorized by budget and performance levels, ensuring customers find the perfect fit.
• Gaming Laptops: In addition to desktop PCs, AWD-IT provides gaming laptops that balance portability and power. Their selection caters to various budgets and gaming needs, from casual gamers to competitive esports professionals.
• Components and Accessories: The store stocks a wide array of gaming components and accessories, allowing customers to upgrade their existing systems or build their own PCs. Their product range includes graphics cards, processors, motherboards, power supplies, and gaming peripherals.
• Repair and Upgrade Services: AWD-IT offers on-site repair and upgrade services for gaming PCs and laptops. Their experienced technicians can address hardware issues, perform component upgrades, and provide routine maintenance to keep systems running at peak performance.

Location and Access

AWD-IT Gaming PC is situated at Unit 2, Rosevale Business Park, Newcastle ST5 7UB, United Kingdom. The store is easily accessible by various modes of transportation:

• Car: The business park is conveniently located just off the A34, providing easy access from major roads. On-site parking is available for customers.
• Public Transportation: The nearest bus stop, 'Rosevale Business Park,' is just a short walk from the store, serviced by several bus routes. The nearest train station, Stoke-on-Trent, is approximately 3 miles away, with taxis and buses available for the short journey.

Featured Characteristics

• Wheelchair Accessibility: AWD-IT Gaming PC is committed to ensuring accessibility for all customers. The store and its car park are wheelchair-accessible, with ramped entrance and wide doorways.
• Online Appointments: For customers who prefer to shop from the comfort of their homes, AWD-IT offers online appointments. Customers can consult with sales advisors via video calls to discuss their gaming PC needs.
• In-Store Experience: The store offers an immersive in-store experience, withdemo gaming PCs and peripherals available for customers to test. This hands-on approach allows customers to make informed decisions about their purchases.

Practical Information

• Contact Information:
  • Address: Unit 2, Rosevale Business Park, Newcastle ST5 7UB, United Kingdom
  • Phone:1782 450 573
  • Website:awd-it.co.uk
• Business Hours: Monday to Friday, 9:00 AM - 5:30 PM; Saturday, 10:00 AM - 4:00 PM; Sunday, Closed
• Payment Methods: AWD-IT accepts various payment methods, including credit cards, debit cards, and NFC mobile payments.
• Delivery and Pick-up Options: The store offers delivery services, in-store pick-up, and an assembly service for those who prefer to have their gaming PC set up at home.

Positive Aspects from Reviews

With an average rating of 3.8/5 from 1332 Google My Business reviews, AWD-IT Gaming PC has received praise for several aspects of its business:

• Expert Knowledge: Many customers commend the staff's extensive knowledge about gaming PCs, helping them make informed purchasing decisions.
• Excellent Customer Service: Several reviews highlight the friendly and helpful customer service provided by the AWD-IT team, both in-store and online.
• High-Quality Products: Customers appreciate the high-quality gaming PCs and components offered by AWD-IT, noting the excellent performance and reliability of their purchases.
• Value for Money: Despite offering high-end gaming PCs, many customers praise AWD-IT for providing excellent value for money, with competitive pricing and excellent after-sales support.

❓ Frequently asked questions about AWD-IT Gaming PC (ADMI Ltd)

👍 Reviews of AWD-IT Gaming PC (ADMI Ltd)

Jaeho J.

5/5

I usually don’t leave reviews, but AWD-IT deserves one. My PC arrived in just 2 days on a Saturday, and everything was perfect from customer service to shipping. The team even called me to offer a free motherboard upgrade that was more compatible with my RAM, which I really appreciated. The PC was packaged extremely carefully, all the original part boxes came untouched, and the build itself is beautiful. I will need to see and update on how it is long term, but so far perfect. Only thing is the C13 power cable that came with the PC was a bit wobbly, but got a new one on amazon for like 5 quid. The PC is balanced, cable management is great. Runs perfectly — Cyberpunk at high graphics. Great value for the price. Definitely happy with the whole experience.

Jon W.

5/5

A company is defined by the service it offers and I have always had good service from AWD-IT. Recently a (quite expensive) Gigabyte graphics card I purchased from them developed a fault and needed to be returned for repair. Whilst this was not ideal I can attest to the fine quality of the customer service I received. Inquiries were responded to promptly and courteously, and the speed of repair was also worthy of mention. I had the repaired card returned to me in 15 days instead of the usually quoted 30 days. Of course time will tell as to how the card holds up, but I'm glad I can rely on AWD-IT to make the return process smooth and as hassle free as possible.

Dane C.

1/5

I ordered Corsair RAM from AWD-IT to complete a new PC build, only to be told after payment that it was a “pricing error” and I’d have to pay an extra £40 to get my order. When I called, I was then told it wasn’t in stock anyway and the price had since gone up. That alone was bad enough, but the real frustration is the impact it’s had. My build is now delayed, other parts are sitting unused, and I’ve lost valuable time waiting for something that was never going to arrive. If this had been a genuine one-off error, resolved properly with decent customer service, I would have accepted that. Mistakes happen. But instead, the staff were curt and dismissive, and after reading other reviews it’s clear this isn’t an isolated incident, it seems to be standard practice for AWD-IT. Meanwhile, the same RAM was available from Amazon and Currys for the same or lower price, so their excuse doesn’t hold up. Building a PC relies on timing and matching components, and they’ve managed to cause maximum disruption with minimum care for the customer. Poor service, poor communication, and no willingness to put things right. I won’t be ordering from them again.

Tom D.

5/5

Ordered various parts from the company, good quality and very good packaging. Secure and safe package that had lots of inner protection. Unfortunately a small fan was left out of the delivery and was a crucial part, however they issued a full refund and a tad extra for the inconvenience/ missing parts thermal paste that needed to be purchased. Amazing customer service and very friendly staff that are spot on for problem solving. Will definitely be using these in the future for all future purchases. Even when a product was out of stock and the order had already gone through, they offered a like for like product, very good!

Rafal W.

5/5

Item was shipped a week ahead of time, Arrived in perfect condition, Just as described, Runs perfectly, Packaged with extra cables which a lot of other PC building companies do not do. and surpassingly a Wi-Fi signal booster ? (Works great to) Overall 10/10 experience Brought 2 Pcs and 2 Monitors. Will buy again in the future

Mike

5/5

Excellent service. Great prices. Very impressed with packaging and the speed in which my items arrived. I ordered a motherboard bundle and it was delivered within 2 days. Much quicker than expected. Will definitely be using AWD again and would highly recommend them to anyone

Garry C.

5/5

Have brought two power supplies from AWD as I had to return the first as it was not suitable for my needs. Their customer service was excellent as was their returns service. The replacement PSU was ordered on the Friday and was delivered on the Monday, free delivery, can't complain about that. Would highly recommend.

Dainius V.

1/5

Received the delivery and upon further inspection realised that the main item box was opened completely, without any factory seal. Processor had no box, as well as it was put inside motherboard. Can clearly see they applied thermal paste on the processor too which means items were definitely opened and used or as they say "tested". I DID NOT buy used items. I am utterly disgusted with the service so far and will be seeking a complete refund.