Parcelforce Worldwide - Shrewsbury

Introduction

Situated at the heart of the United Kingdom, Parcelforce Worldwide, located at 50 Atcham Business Park, Upton Magna, Shrewsbury, offers a comprehensive range of courier and shipping services. This depot, serving the SY4 4UP postcode area, is a vital hub for businesses and individuals seeking reliable and efficient delivery solutions. With a focus on customer service and convenience, Parcelforce Worldwide Shrewsbury strives to meet the diverse needs of its clients.

Main Services

• Courier Services: Parcelforce Worldwide offers a variety of courier services, including same-day and next-day delivery options. Their experienced drivers ensure secure and prompt transportation of packages, with real-time tracking available for peace of mind.
• International Shipping: For businesses and individuals sending items abroad, Parcelforce Worldwide provides international shipping services to destinations worldwide. They handle customs clearance and provide competitive exchange rates for currency conversion.
• Mailing Services: In addition to parcel delivery, Parcelforce Worldwide also offers mailing services, including letter and document delivery. They provide a range of options to suit different budgets and delivery times.
• Business Solutions: Parcelforce Worldwide caters to the needs of businesses, offering tailored solutions such as customised shipping software, online booking, and bulk shipping discounts.
• On-Site Services: The Shrewsbury depot offers on-site services, including packaging materials, printing services, and secure storage facilities for added convenience and flexibility.

Location and Access

Parcelforce Worldwide Shrewsbury is situated at 50 Atcham Business Park, Upton Magna, within the Atcham neighborhood of Shrewsbury. The depot is easily accessible by road, with nearby major routes including the A5 and the M54 motorway. For those using public transportation, the nearest bus stop is 'Atcham Business Park,' served by several bus routes operated by Arriva Shropshire.

For customers preferring to drive, the depot offers ample parking space, ensuring a convenient drop-off and pick-up experience. The site is also wheelchair-accessible, with designated parking bays and easy access to the building.

Featured Characteristics

• Opening Hours: The Parcelforce Worldwide Shrewsbury depot is open for business Monday to Friday from 8:30 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. These extended opening hours ensure that customers can access their services at a time that suits their schedules.
• Reliable Tracking: Parcelforce Worldwide offers real-time tracking for all deliveries, allowing customers to monitor the progress of their packages securely and conveniently. Customers can access tracking information online or via the Parcelforce Worldwide mobile app.
• Competitive Pricing: The Shrewsbury depot provides competitive pricing structures for both domestic and international shipping services, ensuring that customers receive excellent value for money. They also offer discounts for bulk shipping and regular customers.
• Expertise and Experience: With over 40 years of industry experience, Parcelforce Worldwide has built a reputation for reliability and professionalism. Their team of experienced staff works diligently to ensure that all customers receive a high level of service and support.

Practical Information

• Address: 50 Atcham Business Park, Upton Magna, Shrewsbury SY4 4UP, United Kingdom
• Phone:3448004466
• Website:parcelforce.com
• Email: [email protected]
• Fax: 01743 884945

Positive Aspects from Reviews

With an average rating of 2.5 out of 5 stars from 184 reviews on Google My Business, Parcelforce Worldwide Shrewsbury receives praise for several aspects of its service:

• Convenient location and easy access
• Knowledgeable and helpful staff
• Prompt and reliable delivery services
• Competitive pricing and value for money
• Efficient online tracking and communication

Customers also appreciate the depot's on-site services, such as packaging materials and printing, which add to the overall convenience of their experience.

In conclusion, Parcelforce Worldwide at 50 Atcham Business Park, Shrewsbury, offers a comprehensive range of courier and shipping services tailored to meet the diverse needs of its clients. With a focus on convenience, reliability, and competitive pricing, the depot has become an essential hub for businesses and individuals seeking efficient delivery solutions in the SY4 4UP area. Although there is room for improvement in some aspects, as reflected in the Google reviews, Parcelforce Worldwide Shrewsbury continues to strive for excellence in customer service and satisfaction.

❓ Frequently asked questions about Parcelforce Worldwide

👍 Reviews of Parcelforce Worldwide

Russell B.

1/5

AVOID THIS COMPANY!!!! Received a card through the letterbox after the driver failed to knock even though I was home. By default and most likely to avoid them taking it off the van, a 2nd delivery was attempted the following day. I was home until lunch time but couldn't wait any longer so missed the 2nd attempt which allegedly arrived in the early afternoon. Despite this, the terms on their website don't permit re-scheduled deliveries within 48 hours of the original attempt, so regardless of their 2nd effort, the earliest I could have had the package delivered would have been after the weekend on the Monday. UNFORTUNATELY, and this is the crux of the matter, the tracking on the card only works on the ParcelForce website to track the item, booking a re-delivery is now via the RoyalMail website and where the reference isn't recognised! To date I have requested 2 re-deliveries online (leaving the reference block blank), and as these never came to fruition I then spent a total of 1.5hrs on the phone (1hr 20 on hold), to speak to an operator who gave me firm assurances the parcel would be delivered today - a full 7 days after the original attempt. I have now taken a day off work and typing this as I am on hold for a 2nd time (currently at 1hr and counting), as it is nearly 3pm and the tracking on the website still says at the Depot and not out for delivery. Had the parcel been delivered today, they may just about have salvaged neutral review, but as I am currently left in limbo, with no suitable dates to re-deliver it looks like I will have the cost and inconvenience of driving to Shrewsbury to collect with no guarantees the package will be available when I arrive. Shrewsbury is best part of a 2hr round trip and crosses two counties from where I live. It also costs about £15 in fuel to get there. I will update this review once the matter is concluded but as I am currently in limbo and on the receipt of such abysmal service in person, online and via telephone it's a thoroughly deserved ZERO STARS* AVOID AVOID AVOID!!! For what it's worth I typically ship via Evri and have experienced about a 1 in 500 failure rate. I've only had dealings (items received) three times with Parcelforce this year and the failure rate is currently 1 in 3. ***Update 1*** After a further 1.5hrs on the phone I finally got through to a call centre operator (whom I was polite to). He initially advised me the parcel had been lost (which I believe is codeword for too lazy to look). He then supposedly checked with Shrewsbury and saw some notes to advise the package had leaked/been disposed of. It's all very suspect as only the other day they supposedly didn't even know what it looked like and IF there was a leak, liquid contents only comprised maybe 10% of the package and was all Brand New/Sealed/In box. Rather than wait for updates which could be yet more nonsense and lies, I'm going to take yet more time out of my schedule to go and see them myself. This is an absolute Parcel FARCE!

Jason E.

1/5

Multiple times there has been delays for zero reason . There is absolutely zero ways of contacting anyone as the phone just stays on hold for an hour. According to tracking my current package has been there for 3 days and I'm supposed to be getting a card through but there has been zero contact from them. Absolute joke of a company.

vaughan R.

1/5

Clear instructions given for delivery, took it back 3 times and we had to do a 2.5hr round trip to pick our package up from the depot, the nearest post office is at the bottom of our road, could have easily dropped off there for us to collect,

Bradley C.

1/5

Will deliver between 12 and 6, they tried at 11. If unsuccessful again where shall we deliver: Local post office. Where did they take it? Back to depot.

Carl

1/5

Absolute joke these clowns several times I’ve had an issue with these circus freaks and kept my mouth shout time after time this time it takes the mick I sent a parcel express 48 low behold it’s been a month still nothing they deny even tracking exist yet it says we are expecting it I was there when they picked it up Evri are road but jeez Parcelforce is a complete failure 1 star is generous

Jack D.

1/5

Useless is an understatement, a chocolate fire guard is more useful than these lot, Guaranteed 2 day delivery turns into 10 day delivery. All my plans out the window because of these specimens.

Chris O.

1/5

diabolical courier service, had to go and pick up items just because on two occasions the driver/s couldn't find my house. more like couldn't be bothered. other companies call if they struggle, or have an app where you can take a picture of your house or use what3words. considering parcel force and the post office are virtually the same company why do I get my mail delivered on a daily basis?

Jane H.

1/5

They tried to deliver the parcel Friday 9th but my daughter was at work. She went on line to have the parcel taken to the local post office on the 10th but no they tried to deliver on Monday 12th and left a card to say returned to depot so I have just had a 2 hour drive to collect the parcel to find out it’s been taken to our local post office. The driver even put the wrong post code grrrrr Keith was the stupid driver